Securus Technologies Listening to the Customers’ Requirements Attentively

Among the biggest names in the world of prison technology is that of Securus Technologies. The company has been providing highly advanced and futuristic crime prevention, investigative, and inmate communications technology to the sector, which has become highly popular among the law enforcement agencies and prisoners too. The law enforcement bodies and officers have been praising the services and products offered by Securus Technologies as it helps them safeguard their lives on the line of duty while also makes it easier for them to catch the criminals. Securus Technologies has for long been one of the premier companies in the field of crime prevention and criminal justice technology. The top executives of the company have worked hard to strengthen its position in the market mainly because of its focus on constant innovation and development in the sector.


Securus Technologies has always been trying to find new ways to better the products and services that already exist in the market. Moreover, the company has close to a hundred patents to its name, and in the last few years, Securus Technologies has invested more than $600 million for patent acquisition, research, and development. It has helped the company to solidify its position in the correctional industry. As a futuristic company in the prison industry, the company believes that the only way it is possible to stay ahead of the league is by providing clients with new technology and products.


Securus Technologies has won the hearts of their customers by providing them with fast and attentive customer service as well. As a user of inmate communication services offered by Securus Technologies, I can say that it is the best I have used so far in my three years of being incarcerated. I have heard the horrors that people go through with other companies, but thankfully it is not the case with Securus Technologies. The company is great at listening to what their customers’ wants and needs.

Securus Technologies Helps to Solve Crimes

Securus Technologies is one of the leading communications and technology providers to the law enforcement industry in the country. The company, which is based out of Dallas, Texas, currently provides some products and services to over 1,000 facilities, which ultimately house over 1 million inmates.


Overall, Securus Technologies is best known for their video visitation service and products. This system has allowed facilities to provide a great video visitation program to inmates and family members. This has helped to reduce the amount of in-person visitation, which has helped to make facilities safer and more efficient. While the video system has provided a range of conveniences and other amenities, it has actually had an added benefit of helping a facility solve and prevent crimes.


Whenever Securus Technologies sells a new video product, they also can provide a monitoring services. This monitoring service is handled out of the company’s new data and customer service center, which allows them to carefully monitor any call that is deemed necessary. When Securus Technologies notices that a call has some information that seems illegal, or seems to discuss a past crime, the call is immediately forwarded to the prison. The prison officials are then able to review the call and determine how to proceed.


Due to this monitoring, the company has been thanked for helping to solve and prevent many different crimes. This has helped to make prisons even safer for all employees, inmates, and visitors of the facility.


Securus takes the cake at the 2017 Stevie Awards

Securus Technologies, the leading inmate telephone service provider in the U.S., has reached the final three spots in the Stevie Awards selection process. This represents the culmination of a contest involving thousands of contestants where only three could walk away a winner. Securus is guaranteed at least a Bronze Award and has a chance to take home the Gold trophy. This represents the final destination for Securus of a long journey that started well over 10 years ago and saw the surmounting of Homeric obstacles, leading to its current station as the unquestioned heavy weight champion of the prison communications industry.



The duality of man incarnate


Securus’ business model could be viewed as one particular manifestation of the struggle between good and evil. But for those less indulgent it is still interesting to note the challenges faced by Securus and similar companies in their struggle to deliver a quality product to two groups of customers who are simultaneously consuming it yet also diametrically opposed to each other.


Of course, we’re talking about prison guards and prison inmates. Securus cannot safely name one or the other group as their primary customers because without the support of one, Securus’ business model rapidly and spectacularly fails. This can be seen in the cases of a few Southern prisons that imposed unreasonable telephone charges on its inmates.


Like a Greek play, it isn’t so much the situation’s peculiarities that make for a great story but how the hero resolves the narrative tensions. In this case, Securus has delivered extremely low cost calling that, with video visitations, allows inmates almost continuous face-to-face contact with their loved ones. It has simultaneously provided guards with a feature-rich suite of investigatory tools, including the ability to automatically catalog and filter all electronic conversations, spoken or typed, that take place on institutional property.